| Duties/ Responsibilities:a. Develop comprehensive technical specifications of the child support services that will be privatized, that reflects a cost-effective program designed to provide optimal customer services. The RFP shall include innovative services with specific emphasis on increasing support collections that will be needed to propel the Baltimore City program into the top ten urban performers based upon the federally mandated performance measures.b. Require the Technical Writer to coordinate and facilitate meetings and obtain input from subject matter experts (front-line workers, team leaders, middle managers, senior managers, DHR Executive Leadership, etc.) within DHR.c. Be prepared to work during the hours of 8:00 AM and 6:00 PM. In addition, be prepared to work evenings, nights, weekends, holidays, and other non-standard work hours, as may be necessary, to complete the tasks outlined in this RFR, or as the work and DHR dictate. Services requiring non-standard work hours may include but are not limited to: issue resolution and research, work required to meet established deliverable due dates, and other activities that must occur outside regular business hours to meet the needs of this RFR.
d. Be precluded from development, implementation, or hosting projects for DHR that result from the Master Contractor’s activities under this RFR. The Master Contractor shall be precluded both as the prime contractor, subcontractor, or consultant.
e. Ensure that it does not engage in additional business development activities related to DHR without first consulting with the agency and obtaining a formal opinion so as to avoid any potential conflict of interest. Should the DHR Project Manager learn that the Master Contractor has failed to observe these guidelines, the Master Contractor shall be immediately dismissed from the engagement.
f. Deliver all notes, meeting minutes, work papers and project artifacts to CSEA upon request and at the conclusion of this Contract.
g. Maintain open communication and provide a weekly status report to the DHR Project Manager in a format to be determined jointly by DHR and the Master Contractor following start of Contract.
h. Oversee and manage the development of the RFP, to include: project plan, scope management, budget management, resource management, time management (activities & task planning), communications, risk, transition planning, and support.
i. Coordinate meetings with Subject Matter Experts (SMEs) identified by DHR’s Project Manager and analyze and synthesize information learned from SMEs to be incorporated into RFP.
j. Research privatized child support services, on a national level, and provide a detailed comparison of the services among the states, performance of each state based on the federally mandated performance measures, and related costs.
k. Ensure that the RFP conforms to industry best practices, federal and Maryland State laws, regulations and policies.
l. Perform additional job-related duties as requested. |
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